Privacy Policy

The Company is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. This privacy notice sets out, in line with GDPR, the types of data that we hold on you as a customer. It also sets out how we use that information, how long we keep it for and other relevant information about your data.

Data controller details

Businesses Via Troy a trading name of United Tooling Solutions Limited, c/o Troy (UK) Ltd, 1 Tiger Moth Road, Clyst Honiton, Exeter, England, EX5 2FW a company incorporated and registered in England and Wales under number 09845718 is a data controller, meaning that it determines the processes to be used when using your personal data.

If you wish to contact us about this notice please email or by post at the address stated above.


Data protection principles

In relation to your personal data, we will:

- process it fairly, lawfully and in a clear, transparent way

- collect your data only for reasons that we find proper for the course of your contract in ways that have been explained to you

- only use it in the way that we have told you about

- ensure it is correct and up to date

- keep your data for only as long as we need it

- process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed


Types of data we process

We hold many types of data about you, including some of the following:-

- your name, address, contact numbers, email address

- transaction information relating to purchases on our website

- technical information such as IP address and the technology being used to access our website (such as operating system and browser type)

- information about how you use our website

We do not knowingly collect “special category” personal data


How we collect your data

We collect data about you in a variety of ways and this will usually start when we undergo a contract where we will collect the data from you directly.

All of the processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the reasons set out above to process your data. For example, we need to collect your personal data in order to:

- allow you to create an account on our website

- allow you to make a purchase from our website

We will use your data only for the purposes for which we collected it.


Sharing your data

Your data may be shared with the following for the purposes set out in this policy:

- our delivery partners who will deliver your website order(s)


Your rights in relation to your data

The law on data protection gives you certain rights in relation to the data we hold on you. These are:

- the right to be informed. This means that we must tell you how we use your data, and this is the purpose of this privacy notice

- the right of access. You have the right to access the data that we hold on you. To do so, you should make an enquiry on the web forms available

- the right for any inaccuracies to be corrected. If any data that we hold about you is incomplete or inaccurate, you are able to require us to correct it

- the right to have information deleted. If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it

- the right to restrict the processing of the data. For example, if you believe the data we hold is incorrect, we will stop processing the data (whilst still holding it) until we have ensured that the data is correct

- the right to portability. You may transfer the data that we hold on you for your own purposes

- the right to object to the inclusion of any information. You have the right to object to the way we use your data where we are using it for our legitimate interests

- the right to regulate any automated decision-making and profiling of personal data. You have a right not to be subject to automated decision making in way that adversely affects your legal rights.

Where you have provided consent to our use of your data, you also have the unrestricted right to withdraw that consent at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us consent to use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so.

If you wish to exercise any of the rights explained above, please contact us at


Making a complaint

The supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO.